The Viral Series II: The importance of branding in viral marketing

Here are some of the most popular viral services:

MySpace - FaceBook - YouTube - Bebo - LinkedIn

Notice that these brands all share branding communalities:

1- Small names (1, 2 syllables), easy to remember
2- You can use them as verbs (i.e, “Vivian YouTubed her birthday party”; “I am Linked-In to Jack”, etc.)
3-When you think of their names, you can picture their logos in your head
4- These brands fulfill the promises in their names:

--> MySpace is a space I can customize because it is “mine” and as the name says, it is "my space"
--> YouTube grants you the ability to “tube” what you want, to “televise” , to “broadcast” and also to create your own “channels”
--> FaceBook was originally created for college kids
--> LinkedIn connects you to your professional network


So when you create your own service or app, instead of trying to reinvent the wheel, research previous success and failure stories and adapt the lessons you have learned to your branding promises.

I always suggest also hiring a communications expert. There are excellent agencies out there that are specialized only on branding.

Global branding
Be aware that what may work in one side of the planet, may not in the other. Orkut is an excellent example: it reached critical mass in Brazil but it does not appeal to users in other countries. Therefore, when creating an international brand, keep in mind to hire an international communications professional as well.

The Viral Series I: The Ideal Target Audience

Let me first describe what is not considered a good target audience for a viral service such as a social network: Think of an online community for women, aged 18 to 55. Why is it not good? I will give you 3 reasons:

1- The more you define and limit your niche, the easier you will be able to address their needs and come up with a differentiated and relevant service. An example? LinkedIn: a social network for professionals. Another one? InMobile.org: a social network for mobile executives. If you are trying to please all demographics at once, you will end up not pleasing any of them and having an obsolete service.

2- The principle of targeted ads is defeated in the example above. If you put yourself in the shoes of the advertisers, wouldn’t you rather have more information about your target audience instead of shooting aimlessly to all directions?

3- The Millennium Generation is the target audience that has been the early adopter of social networks such as MySpace, Facebook, etc. The mobile phone and the internet are an intrinsic part of their social life. But beware, the Millennium Generation is also the toughest audience to please and we will analyze this later, when we talk about technology, GUI and branding.

So what we see in the first place is that segmentation is key. In other words, you need to have a well defined target audience and your service must be honestly relevant for them.

Would you like to add anything to this list and share your opinion? Feel free to click on the comments link and voice your thoughts!

The Viral Series

I have been working with viral based communities, online and mobile applications since the 90s and viral marketing is definitely one of the areas that I feel definitely very passionate for.

One of the most frequent questions that I get regards to reaching a critical mass when providing a service or application which is dependable on user adoption.

In plain words, how can you develop a website or a service (like YouTube or FaceBook), spread the word, and get a huge amount of users when offering a service?

It takes a seasoned marketing professional to do the job and I decided to share some ideas in this blog. Since it is a broad subject, I will write a series of posts on viral marketing.

Here are the items that I will be talking about in the next posts:

1- The ideal target audience and the millennium generation
2- The importance of branding in viral marketing
3- The interface (also called GUI and UI). GUI stands for Graphic user interface and UI for User Interface.
4- Personalization
5- Peer and interest groups
6- Must-have features
7- Number of clicks
8- Internet, cell phones and convergence
9- Virtual popularity
10- Unique user X Registered user


Please feel free to contact me and suggest other topics that you would like me to comment on.

And before I forget: If you wish to contact me for consulting purposes or speaking engagements, please feel free to write to kgoldrajch@gmail.com.

Also, if you wish you share your opinion with me and our readers, you can do so by clicking on the comments link and voicing your thoughts.