The Viral Series I: The Ideal Target Audience

Let me first describe what is not considered a good target audience for a viral service such as a social network: Think of an online community for women, aged 18 to 55. Why is it not good? I will give you 3 reasons:

1- The more you define and limit your niche, the easier you will be able to address their needs and come up with a differentiated and relevant service. An example? LinkedIn: a social network for professionals. Another one? InMobile.org: a social network for mobile executives. If you are trying to please all demographics at once, you will end up not pleasing any of them and having an obsolete service.

2- The principle of targeted ads is defeated in the example above. If you put yourself in the shoes of the advertisers, wouldn’t you rather have more information about your target audience instead of shooting aimlessly to all directions?

3- The Millennium Generation is the target audience that has been the early adopter of social networks such as MySpace, Facebook, etc. The mobile phone and the internet are an intrinsic part of their social life. But beware, the Millennium Generation is also the toughest audience to please and we will analyze this later, when we talk about technology, GUI and branding.

So what we see in the first place is that segmentation is key. In other words, you need to have a well defined target audience and your service must be honestly relevant for them.

Would you like to add anything to this list and share your opinion? Feel free to click on the comments link and voice your thoughts!

The Viral Series

I have been working with viral based communities, online and mobile applications since the 90s and viral marketing is definitely one of the areas that I feel definitely very passionate for.

One of the most frequent questions that I get regards to reaching a critical mass when providing a service or application which is dependable on user adoption.

In plain words, how can you develop a website or a service (like YouTube or FaceBook), spread the word, and get a huge amount of users when offering a service?

It takes a seasoned marketing professional to do the job and I decided to share some ideas in this blog. Since it is a broad subject, I will write a series of posts on viral marketing.

Here are the items that I will be talking about in the next posts:

1- The ideal target audience and the millennium generation
2- The importance of branding in viral marketing
3- The interface (also called GUI and UI). GUI stands for Graphic user interface and UI for User Interface.
4- Personalization
5- Peer and interest groups
6- Must-have features
7- Number of clicks
8- Internet, cell phones and convergence
9- Virtual popularity
10- Unique user X Registered user


Please feel free to contact me and suggest other topics that you would like me to comment on.

And before I forget: If you wish to contact me for consulting purposes or speaking engagements, please feel free to write to kgoldrajch@gmail.com.

Also, if you wish you share your opinion with me and our readers, you can do so by clicking on the comments link and voicing your thoughts.

Visual Identity and color scheme 2.0

When creating or updating your visual identity, one of the most important things is to chose the color scheme that you will be using.

The color scheme you chose will be seen in your logo, your marketing collateral, your website, etc. Before creating your color scheme, I strongly suggest reading as much as possible about color theory, symbolism and psychology. Here’s are two links for you:

1)Wikipedia article on color theory
2) Wikipedia on color symbolism and psychology

Once you chose your color scheme, some of the problems that sooner or later you may face is that your collateral starts looking repetitive, or you may get bored of the color scheme, or even because company and services values shift with time, the color scheme does not reflect the current values anymore. If you want to update your visual identity, remember that you will need to have a significant budget to replace your business cards, marketing handouts and electronic collateral such as your PowerPoint presentations and pdf files.

Here is what Vivo, a Brazilian mobile operator did: they opted for what I call a chameleon logo, or a logo 2.0. That is, the logo remains the same, however, the color changes according to their need, such as packaging, website pages, ad campaigns etc.

I created a slide show where you can see these logos:

So, what do you think about it? Does it defeat the purpose of being recognized easily or is it a better way to adapt your brand to different values and communicate well within various target audiences? I’d be delighted to hear your opinion.

Tutorial 2.0: To acquire and expand a user base

Equally important as branding your products and services to your users is educating them how to use them. If we are talking about web and mobile consumer oriented services the user base acquisition is directly subordinated to how easy it is for these users to understand and use your services, especially if you are counting on viral growth. And if you intend to expand the user base to other countries, translating all of your material is not an option.

Of course the user experience plays a vital role here, in other words, how intuitive and friendly the user interface is, so that users can rapidly adopt your service. But what happens when you have to introduce new features, for example? Or if it’s a brand new app? What happens if there is more to explain? Well, that’s when you need to consider a tutorial.

FAQs offer a limited (and tedious) way to explain features and troubleshoot. Moreover many times the answers are not accurate. I am not saying that you should avoid FAQs, but think about offering visual and audio aids as well: images, audio bits, flash animations that can be interactive, even online reps to answer questions in real time.

I personally prefer using video clips. Here’s a link to a company that created a very innovative, unique and simple way to explain apps, services and products (one of these things that makes me ask myself why I haven’t thought about it…): http://www.commoncraft.com/. They are called Common Craft and here’s one of their tutorial clips:




If you have other clips (and topics) that you would like to suggest, please e-mail me at kgoldrajch@gmail.com or feel free to post a comment.

Top 8 Reasons to Integrate the Mobile Medium in a Global Marketing Campaign

When creating a campaign in various regions or targeting a diversified audience, you must use a medium that optimizes your efforts, which can very much be the mobile phone. Yes, the mobile phone. Here are a few reasons why the mobile phone can answer your needs:

1) The mobile phone is an ubiquitous communication channel. You can reach your target audience 24/7, anywhere.

2) The mobile phone is a complete communication medium and the user is offered a variety of content. Besides using voice services, the user can stream or download videos, connect to the internet, send and receive various types of messages (SMS,MMS, and e-mails), play preset or download new games, use various applications including LBS (location based services), among others. Therefore, a global Marketing campaign can use any of these to advertise or offer ad based content.

3) Your audience does not need to be in front of a TV set, connected to the internet, listening to the radio or reading a publication in order to receive your message.

4) Most likely, your target audience carry their cellphones with them, in their pockets or bags.

5) You can demographically target your messages according to region, age, gender, etc.

6) Also, you can personalize your messages according to the different demographics.

7) The mobile phone offers interactivity and you can prompt your audience to go to visit a WAP site if you send a WAP push, for example.

8) Your audience had opted to receive advertisement or ad based content and applications.

Obviously there are much more than only 8 reasons for you to think of using the mobile phone as a global Marketing tool. Once you start researching you will agree with me and come up with your own reasons as well.